We also offer faster UK postage options for when you can’t wait to get your hands on your purchase (or have forgotten a birthday and need your order in double quick time….)
Shipping Services in the UK
Standard UK delivery (3-5 working days) - £2.99 (Free on all orders over £50)
DHL Domestic Express UK (1-2 working days, order by 1pm GMT for same day dispatch) - £5
Special Delivery UK (guaranteed next working day after dispatch) - £9
DPD next day, Order before 1pm. - £6 to £30 depending on weight.
Rest of the word international shipping services
*Please note all international shipping is calculated at checkout based on the weight of your order*
International delivery (5-15 working days) from £3.50/$3.50/€3.50 (calculated at checkout)
International DHL Express (1-3 working days for Europe & USA) from £9.50$9.50/€9.50 (calculated at checkout)
European DHL Economy (2-5 working days) from £12/$12/€12 (calculated at checkout)
International DHL Express (5-10 working days for rest of world) from £20/$20/€20 (calculated at checkout)
If you are outside the UK, and your country has customs import limits for purchases sent from outside your country, you may be required to pay import duty fees when your item arrives. Please research this before ordering, as we are unable to calculate them, or charge for them in advance, as part of the order.
We ship to the vast majority of the world through Royal Mail and DHL shipping services but see below for countries we do not currently ship to:
Russia, Bonaire, Sint Eustatius and Saba, South Sudan
Please note – if you are outside the UK and US, and your country has customs import limits for purchases sent from outside your country, you may be required to pay import duty fees when your item arrives. Please research this before ordering, as we are unable to calculate them, or charge for them in advance, as part of the order
When you choose Express Delivery at checkout, your order will be sent with the On Demand Delivery (ODD) Service from DHL.
Once your order has been picked up from our warehouse, you will receive a shipping notification from DHL EXPRESS. So make sure to give us your phone number and email address at checkout if you want to get the most accurate tracking information.
DHL ODD notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.
DHL On Demand Delivery offers flexible delivery options:
- Deliver my package to another address: alternate delivery to work or family
- Deliver my package at a safe place: authorize shipment release to appointed safe place
- Deliver my package with neighbour: Leave the package at your neighbour, reception or guard specified
- Deliver my package at a DHL ServicePoint: hold for pick‐up collection
- Request to store my package: vacation hold safekeeping your parcel up to 30 days
- Deliver my package on another day: scheduled delivery
Please note that if you refuse to accept your order at time of delivery due to import duties and tax / VAT fees, your order will not be refunded.
Customers are responsible for all customs fees and import duties.
Any EU orders that are under €150 excluding shipping the pricing at checkout will include VAT and Customs, Orders over €150 excluding shipping extra fees for VAT and Customs are payable to your local authority prior to delivery
If you order has still not arrived, then please check for a missed delivery slip from the courier, if you do not have a missed delivery check with neighbours or any safe spaces you have where the order could have been left. Also check the tracking number provided in your order confirmation and track that number with the relevant courier service to see if there was an update to the delivery.
If you still cannot locate your package, contact our customer service team who will be able to help you..
Please wait for the following amount of days to pass:
- UK - Six business days
- EU - Eight business days
- Rest of the world - Twelve business days
If you order has still not arrived, then please check for a missed delivery slip from the courier as well as checking with neighbours or any safe spaces you have where the order could have been left
Once you have done the above and not located your delivery please contact us.
Orders are processed and shipped Monday to Friday (working days), excluding UK Bank Holidays.
For next-day deliveries, this is Monday to Thursday with a 1 p.m. off to guarantee delivery on Friday; if you have selected guaranteed Saturday delivery, the cut-off is 1 p.m. Friday.